|
My family and I just returned home from our wonderful annual trip to Niagara Falls Canada. We were staying at the Rodeway Inn who recommended us to eat at Zappi’s pizzeria. First of all, the ambiance is so welcoming and enjoyable, and the food? AMAZING. We ordered two large pizzas and some chicken wings and instantly fell in love. The crust is thin and the toppings were all so fresh. The wings were cooked perfectly with just the right amount of sauce. Not to mention, the service was delightful. We will definitely be back to Zappi’s each and every time we come to Niagara. Who knows, maybe we will make a trip up just for some more delicious pizza.
We just got back from a few days away visiting relatives in Niagara Falls. When we got to town we all were hungry and my sister told us about a great family pizzeria close to our hotel (we stayed at Embassy Suites) So with her direction we walked out of the hotel and 2 min. up Dunn St. to Zappi's. A nice quaint restaurant with about 50 seats inside and a nice patio that seated another 40 or so...We chose the inside for the air conditioning...
The service was friendly and efficient. the menu was mainly pizza, subs and pasta dishes. We heard about their long family tradition that was based on their pizza so we went for pizza and some wings...I can honestly say that the pizza was excellent and actually prepared by the owner. A nice affordable experience located in the main tourist hotel area. If we werent told about this place by a local we might have missed it...Check it out...It on Stanley Ave on the corner of Dunn St. You wont be disappointed..
The best pizza I have ever had and unsurpassed to this day. If you don't go your missing out.
I had my daughters birthday party at zappies, I have never experienced better servous in my life. Down to every detail, my husband, my 25 guests and I boasted about the experience for months. Most importantly my daughter had a wonderful time on her special day! We paid one bill, reasonably priced for the quality servous, and the warm friendly staff didn't miss a beat! The owner came out and showed us how he flipped the dough, all of the kids were quite impressed! Needless to say they were all aspiring pizza dough flippers for the week! The pizza and wings were delicious and we are planning to go back for our daughters birthday next year! Luckly her birthday is in the summer and we had the opportunity to take advantage of dining on the patio, the beautiful summer breeze made for a perfect experience!
|
Best pizza in town? Hardly. Maybe at one time this place had the best pizza in town but after trying them out based on other positive reviews that is doubtful to say the least.
First of all I ordered online using the order online feature of their website which also states that within 10 minutes they would give you a call back confirming your order or you had to call them to make sure that they got it which I thought was kind of weird because the whole point of ordering online is the convenience of not having to call to begin with.
I ordered one tray of pizza, one order of garlic bread with cheese and a nutella pizza for dessert. After calling to confirm that they indeed had my order a girl answers the phone and said "Yeah it'll be there in 20 minutes" then abruptly hangs up on me. It was there in the time frame they said it would be and I paid for my order and received my order and it was correct except for the fact that we were missing our nutella pizza. Seeing as I paid $6.95 for this dessert pizza and also since it was one of the things we were looking most forward to trying I called right back and told the girl the situation and which case she raised her voice and argued with me trying to claim I never ordered the nutella pizza and that it wasn't on my receipt. After I explained to her that I paid for this pizza she proceeded to argue with me in a raised voice and I wasn't getting anywhere so obviously to them they'd rather screw a customer out of $6.95 then to make their mistake right.
I hung up on this girl and e-mailed the business with the subject ATTN: Manager because I figured at least the manager would have enough sense that after I explained the situation that he'd try to make things right but instead he writes back telling me he talked to the girl about her manners and hopefully this kind of thing wouldn't happen to anybody else in the future. To top everything else off, the pizza crust was as hard as a rock and the toppings were average at best. I've had better pizzas at Pizza Hut and Dominoes both of which you can find in Niagara Falls and also if either of those places has ever messed up an order, they have done the right thing and brought me whatever part of the order they forgot. So if you want a good pizza and good service I'd suggest sticking with a major pizza franchise or giving one of the other local franchises a try but at all costs avoid Zappi's. They obviously only care about the all mighty dollar and have never heard of "the customer is always right". However they do subscribe to the theory that it's ok to overcharge customers, charge them for something and not give it to them and it's ok as long as they can get away with it. Don't support this sorry excuse for a pizza place, I know we won't and I'll encourage everybody we know to also stay away from it.
|
|
|
